Privacy policy.
Welcome to Poplar! This Privacy Policy describes how personal information is collected, used and stored through use of our clinic/website management platform and through use of our websites and web-based resources. We refer to our rehabilitation program, website general information and web-based resources as the “Services”.
In this Policy, we use the word “Subscriber” to refer to anyone who has subscribed to and paid for use of our rehabilitation program or use this website. We use the word “you” to refer to any individual user of our Services, such as a practitioner or staff member of a Subscriber, or an individual browsing or using our websites and web-based resources.
Why Poplar Collects Personal Information
Poplar collects personal information such as address, phone number, medical history and billing information in order to provide our Services to our Subscribers, to use and learn about use of our Services (for improvement, accessibility and relevant content), and to provide you with information about our Services, including features and promotions. We collect only the minimum amount of personal information needed for these purposes. We do not sell or trade personal information, and we will only share your personal information with third parties in the ways that are described in this Privacy Policy.
Information Poplar Collects from You
Contact Information. We collect your contact information, such as your name, email address and organization, when you fill out our online forms or set up your user account for our Services. We use your contact information to activate your user account, give you access to the Services, and to send you notices about your user account. We may also use your contact information for marketing purposes, such as promotional emails, direct mail and sales contacts. You can opt-out of our marketing communications at any time by unsubscribing or contacting us at poplar@poplarpulmonary.com.
Billing Information
When a Subscriber subscribes to our Services, we also collect credit card information to process payment. Credit card information is provided directly to our payment processor and is processed in a PCI-compliant manner. We do not keep your credit card information. Note that when credit card information is referred to as being “stored”, this means we have a “token”. The token replaces sensitive information and acts as a non-sensitive placeholder that can be used by the payment processor to reference your credit card information when payments need to be processed.
Log and Device Information
When you access and browse our Services, we collect information about how you are accessing our Services, such as your internet or mobile network connection, your browser or the type of mobile device you are using (if applicable). We use this log and device information to identify how our Services are being accessed and used so we can optimize them for the types of connections, browsers and devices being used. This information is not used to market or send promotions at an individual user level.
Cookies and Tracking Information. Our website uses cookies. Cookies are small data files that are downloaded to your computer or device by a website. Your web browser lets you manage cookies through its “settings” or “options” menus. You can change your browser settings to display a warning before accepting a cookie or to refuse all cookies. You can also delete cookies at any time; however, please note that certain cookies must remain in order to use certain portions of the Services. We also use web beacons, which are tiny graphic objects embedded in a web page or an email which allows us to determine if a user has viewed the web page or email.
We use cookies and web beacons:
To learn about use of our websites, such as user traffic patterns and the effectiveness of our navigational structure
To identify email open rates in order to gauge the effectiveness of certain communications or marketing campaigns to clinics
To allow you to login to secure areas of our Services
To store your login credentials for easy access to our Services
For more information about cookies, see our Cookie Policy.
Social Media
If you login to our Services using a third-party sign-in service, such as Google, Facebook Connect or Twitter, we will receive personal information from those services, such as your name and email address in order to pre-populate our online forms. We also include social media “Like” and “Share” buttons on our websites. These features may collect your IP address and the page you are visiting on our website. They may also set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the third parties who provide them.
Intellectual Property
Ownership of the Services. Poplar owns, or has obtained the rights to use, all intellectual property rights in the Services. This includes the underlying software and technology that operates the Services; all materials and content posted or made available on our website or through the Services, such as our Guide, videos, photos, illustrative graphics, text, research and blog postings; and the trademark, Poplar & Design.
Notices, Governing Law and Disputes
Notices. Poplar will provide Subscribers with notices, alerts and communications regarding the Services and these Terms electronically to the email address Poplar has on file for you. You may update your account information at any time by using their account settings. Any notice you are required or wish to provide to Poplar may be provided to the contacts shown below under Contact Us.
Governing Law. The Services are provided by Poplar from its offices in Vancouver, Canada. All matters relating to access to and use of the Services will be governed by the laws of the Province of British Columbia, BC, Canada.
Disputes. In the event of a dispute, we both agree to try settle the dispute through consultation and negotiation in good faith and a spirit of mutual cooperation. We may also agree to use some form of non-binding alternative dispute resolution, such as mediation. If we are unable to resolve the dispute within 60 days after it first arose, we will resolve the dispute by binding arbitration before a single arbitrator with relevant experience. The arbitration will be held in Vancouver, B.C. and will be administered by ICDR Canada ( www.icdr.org/icdrcanada ) in accordance with its Canadian Expedited Procedures.
Legal Limits.
Disclaimer. Poplar Pulmonary Wellness Inc. (“Poplar”) wants to provide valuable services that will improve your health through Poplar’s virtual rehabilitation therapy programs with registered respiratory therapists (the “Services”); however, there are certain things about our Services that we cannot promise. For example, Poplar cannot promise, and does not represent or warrant that:
The content on the Poplar website will meet your health needs and does not replace advice you can receive from a physician or other health care providers;
The Services will meet your specific needs or requirements;
Participation will be free of pain or injury and you should consult your physician or other health care providers before beginning any rehabilitation program with Poplar;
The Services will be uninterrupted, timely, 100% secure or free from errors, viruses or other defects; or
Information provided through the Services will be accurate, timely, complete or reliable.
DURING YOUR PARTICIPATION IN THE SERVICES, IN THE EVENT YOU EXPERIENCE ANY PAIN, SHORTNESS OF BREATH, CHEST TIGHTNESS OR ANY OTHER DISCOMFORT, YOU SHOULD STOP THE ACTIVITY OR EXERCISE.
IF YOU FEEL CHEST PAIN OR SHORTNESS OF BREATH THAT IS NOT RESOLVED USING PHYSICIAN RECOMMENDED STRATEGIES, YOU SHOULD IMMEDIATELY SEEK MEDICAL ASSISTANCE, INCLUDING CALLING 911.
YOU UNDERSTAND AND AGREE THAT: (A) EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY AND THAT USE OF THE SERVICES IS AT YOUR SOLE RISK; AND POPLAR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, QUALITY OR NON-INFRINGEMENT.
Limitation of Liability. THE TOTAL LIABILITY OF POPLAR, ITS DIRECTORS, AGENTS INCLUDING ANY CONTRACTORS RETAINED BY POPLAR (collectively the “POPLAR GROUP”) under these terms WILL BE LIMITED TO THE AMOUNT YOU PAID TO POPLAR FOR USE OF THE SERVICES IN THE three (3) MONTH PERIOD PRECEDING THE DATE OF THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATION TO POPLAR.
No Indirect or Consequential Damages. regardless of the above, will any of the Poplar Group be liable, UNDER ANY CIRCUMSTANCES, for any indirect, SPECIAL or consequential damages arising out of or in connection with the services, SUCH AS LOST REVENUE or BUSINESS INTERRUPTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY DEPENDING ON WHERE YOU LIVE.